Important: Support Transfer


Today, we are moving the support service away from the My.Games platform and to one of our own.


What this means for you:

  • The Support button will lead to a new page with a different design (so don't be surprised)
  • New tickets will temporarily take longer to resolve (sometimes considerably, so please contact support only when necessary and do not report bugs via support - post them to our Discord channel)
  • Existing tickets will still be serviced by the old support service so there's no need to open new ones
  • Please make sure you enter the correct nickname and registration e-mail to your account - not doing so will significantly extend the time your ticket will take to be serviced
  • If possible, please enter tickets in English (machine translation is preferrable for non-native speakers), other languages may take longer to process
  • It is temporarily not possible to change your registration e-mail via support

We apologize for the inconvenience and will polish the service as soon as possible.

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