Commanders!
The Wishlist Games account transfer is in full swing. Don’t forget to transfer your account until August 31 to keep enjoying Armored Warfare! For your convenience, we have assembled a list of frequently asked questions.
List of questions:
- What is the account transfer and why is it happening?
- What happens if I don’t transfer the account until August 31?
- My account e-mail is very old and I lost access to it. What do I do?
- What if I lost the old e-mail AND the game account password?
- What if I have multiple accounts? Can they be combined into one during the transfer?
- What if I am logging in via Facebook or other third party services?
- I am using a Steam or Epic Games account, what do I do?
- Can I use my transferred account to log in via the My.Games launcher?
- I transferred the account, logged into it and my account is now empty!
- The verification e-mail didn’t arrive, what do I do?
What is the account transfer and why is it happening?
Armored Warfare is leaving the My.Games platform and is going independent. In order to do that, we need you to transfer your accounts from the My.Games system to our (Wishlist Games) system until August 31. The reasons are explained in this article.
What happens if I don’t transfer the account until August 31?
The account will not go anywhere (at least not until 2025) but you will not be able to play Armored Warfare without transferring it and using the new launcher. The option to transfer the old account to a new one will expire in early 2025.
My account e-mail is very old and I lost access to it. What do I do?
You do not need to access your old e-mail to complete the transfer. Follow the steps in this article and during the first step where you are required to enter your e-mail, just put a new email there (one that you have access to). As long as you can login to the game (know the old e-mail and the password to your game account), you will be able to complete the transfer.
What if I lost the old e-mail AND the game account password?
That’s a more complicated situation and you have to contact Support. You will be asked to provide some proof of your account’s ownership so please be ready to provide that.
What if I have multiple accounts? Can they be combined into one during the transfer?
No. Each account has to be transferred separately to a different e-mail.
What if I am logging in via Facebook or other third party services?
It’s no problem for the transfer; just follow the usual steps and authorize the transfer via the My.Games launcher as usual using your old login. But the new launcher only supports logging in via e-mail, so please have one ready.
I am using a Steam or Epic Games account, what do I do?
Do not initiate the transfer manually. Epic and Steam accounts will be transferred automatically by the end of August.
Can I use my transferred account to log in via the My.Games launcher?
No. If you want to keep using the My.Games Launcher until the end of August, you can use the old login method from before the transfer. The new login (e-mail and password) for your transferred account can be only used with the new Wishlist Games launcher (which is currently in testing).
I transferred the account, logged into it and my account is now empty!
There are several reasons why this would have happened. The most common one is that you transferred the account and then used the new (post-transfer) login in your My.Games launcher. This does not work – you need to use the Wishlist Games launcher with the transferred login.
The second typical reason is that you have multiple accounts and you transferred the “wrong” one. Please try to carefully verify you are logged in the correct account and then repeat the transfer process (and, of course, make sure that you are logging to the transferred account using the Wishlist Games launcher).
Another (rather rare) reason for this would be that you were using Gmail (or Twitch or other third party platform) as login method, which is not the same as logging in via e-mail. Please take this into account as well and first see what kind of login you are using.
The verification e-mail didn’t arrive, what do I do?
For one, please wait several hours. Secondly, check the Spam folder – sometimes it ends up there. If it didn’t arrive even in Spam and within 24 hours, please contact Support.
Our Support Service can be contacted here.
See you on the battlefield!
